Frequently Asked Questions

Yes.

London within M26

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

We pamper all our clients with our Ecofriendly House cleaning. There is no extra charge for this, The difference is that your home is cleaned with Natural Cleaning Products of harsh cleaning chemicals.

We provide a full list of all products we will need, alternatively if you require we are happy to source and provide them for you if you prefer.

Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. We will provide list with all the equipment required plus the supplies and thereafter we can get started.

The best way to prepare for your Housekeeper is to straighten up as much as possible. That way the Housekeeper can focus their efforts on cleaning up dust and grime, not putting things in their places. “

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home.

This always depends on the size of the assignment see price list

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it all together.

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. Leave the key with a neighbour or we can make an individual arrangement

Your complete satisfaction is very important to us. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

We require payment at time of service. We accept most major credit cards, debit card payments or online payment. You also can pay in advance of the booking

Yes, all our housekeepers are vetted, tested and reliable and most importantly trained to provide a high standard of service

Yes.

Yes.

Yes , we will send you an receipt immediately after the service

Yes, 24 hours notice

This would be good but in London we are aware that it is not always possible. On many occasions it is not really needed but if it is essential we will discuss this prior to attemding.

ONE

Three hours would be ideal

Yes,we do

9am – 6pm but we have an agent who can take after hour bookings

We will provide a replacement

Yes you can

Yes a minumum of 24 hours before the day of the booking